Questions people ask

No. Recount is a documentation tool. We help you create a thorough, organized inventory of your belongings — that's it. You file your claim, communicate with your insurer, and make every settlement decision yourself. We never contact your insurance company, never negotiate, and never take a percentage of your payout. If you want someone to represent you, that's a licensed public adjuster or an attorney — a different service entirely.

Recount produces itemized inventories in the structure claims departments work with daily: items by room, with description, quantity, age, condition, replacement cost, depreciation, and ACV. It's the same format they'd receive from anyone doing this carefully by hand — just far more complete than most people manage alone. No insurer is obligated to accept any particular valuation (yours, ours, or anyone's), but a well-documented list beats a sparse one every time.

You. Your data sits in a private, per-account storage area enforced at the database level — encrypted in transit and at rest. We never send anything to insurers or third parties; photos are processed by our AI provider under commercial terms that prohibit training on your data. Full details in the privacy policy.

That's the entire point of the product. Nobody remembers — unprompted, most people recall maybe a third of their belongings. Recount attacks it from two sides: AI analysis of your pre-loss photos (backgrounds are inventory gold), and a guided room-by-room interview built on memory research — spatial walks, routine prompts, seasonal sweeps. Users consistently document items they'd forgotten they owned.

The AI estimates current retail replacement cost for items of like kind and quality, plus a typical useful life used to calculate depreciation. Every number is displayed transparently and is editable — the tool suggests, you decide. For high-value items (jewelry, art, instruments), we suggest pricing those individually and checking whether your policy has special limits for them — a question for your policy documents or agent, not for us.

Recount works the same whether you lost one room's contents or everything. For smaller losses, the photo analysis alone often documents the affected rooms in an afternoon.

The photo pass takes minutes. The interview is typically 2–4 sessions of 30–60 minutes spread over several days — deliberately, because memory returns in waves. Everything autosaves; you work at your own pace against your claim deadline, not ours.

Undocumented items simply don't get paid — insurers pay what's on the list, not what was in the house. People routinely leave thousands of dollars unclaimed because listing everything felt impossible in the worst week of their lives. That gap is why this product exists.

If Recount doesn't help you document more than you would have on your own, email us within 14 days of purchase and we'll refund you.

Yes — the same process works even better with your home intact, since you can photograph everything room by room. A pre-loss inventory is the single best claim-preparedness step a homeowner can take.